Good Morning Andrew,
I hope this email finds you well. I thought I would drop you a note regarding the excellent customer service I have received from your colleagues (Joanne).
After having a terrible experience with another Wigan based estate agent, as a first time buyer I was obviously very hesitant and overwhelmed with the whole process, and having received terrible customer service from the aforementioned estate agent, I thought it proper that I commend you and your team for being so pleasant over the phone.
I have just spoken with one of your agents over the phone to cancel a viewing; although I haven't bought a property with yourselves, after explaining that we have just had an offer accepted on a property the agent was over the moon for us.
It is refreshing to have such good service in your sector from yourselves and I hope you will commend your employees for being so wonderful and cheery.
Kind regards,
Katie Corless